Privacy Policy

1. About this policy

Shine Healthcare Partners ("Shine", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, communicate with us, or interact with our Shine AI Social application and related Facebook, Instagram, and WhatsApp integrations.

2. Information we may collect

Depending on how you interact with Shine, we may receive:

• Contact information such as your name, email address, phone number, and address.
• Information you submit through our website forms, booking requests, reviews, or career applications.
• Messages and related metadata when you communicate with Shine through WhatsApp, including the WhatsApp phone number associated with the conversation.
• Social-media account or message information made available to us through Meta services when you interact with our Facebook or Instagram accounts.
• Technical information needed to operate, secure, and improve our website and applications.

3. How we use information

We may use information to:

• Respond to inquiries and provide requested services.
• Coordinate consultations, bookings, and communications.
• Process and respond to messages received through WhatsApp, Facebook, and Instagram.
• Manage and publish social-media content through authorized Shine business accounts.
• Improve our website, services, security, and internal operations.
• Meet legal, regulatory, accounting, and record-keeping obligations.

4. Shine AI Social

Shine AI Social is an internal business application used to help Shine prepare and manage social-media content and customer communications. Proposed social-media content may be sent to an authorized Shine reviewer through WhatsApp for review. Content is not intended to be published to connected social-media accounts without the applicable business approval workflow.

Access to Meta services is subject to Meta's own policies and terms. Shine only requests and uses information and permissions needed for the functions enabled for the application.

5. Sharing of information

We may use service providers and technology platforms that process information on our behalf. These may include hosting, database, communications, and social-media platforms. We may also disclose information when required by law, to protect our rights or users, or as part of a business transaction such as a merger or sale.

We do not sell personal information for monetary consideration.

6. Meta and WhatsApp

If you communicate with Shine through WhatsApp, Facebook, or Instagram, information may be processed by Meta Platforms, Inc. and its affiliates in accordance with their applicable terms and privacy policies. Shine does not control Meta's independent processing of information.

7. Security and retention

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, alteration, or disclosure. Information is retained only for as long as reasonably necessary for the purposes described in this policy, legal obligations, dispute resolution, and legitimate business needs.

8. Your choices and privacy requests

You may contact us to ask about personal information we hold about you, request correction of inaccurate information, or request deletion where applicable. We may need to verify your identity before completing a request. Certain information may need to be retained where required by law or for legitimate business purposes.

9. Children

Our website and business services are not directed to children under 13. We do not knowingly collect personal information from children through the website.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date shown at the top of this page.

11. Contact us

If you have questions about this Privacy Policy or want to make a privacy request, contact Shine Healthcare Partners: